Return Policies

Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• package your products safely and securely for protection during transit;
• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1. Unwanted products
   You can return an unwanted product to us at no charge, provided:
   • it is undamaged and unused, with the original labels and stickers still attached;
   • save in relation to used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
   • it is not missing any accessories or parts;
   • you advise Flying Brick of a return within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and it is not one of the products listed below.
2. Changed your mind?
   Where you have changed your mind and would like a refund for a product, you can return it – provided the product is not:
   • an electronic gift voucher
   • a product which has been personalised for you or made to your specifications.
   • Shipping costs for return products are for the customer / user’s account. Once we have inspected the product and validated your return, we will process and pay a refund of the purchase price of the product within 10 days of the return.
   • No shipping / courier / postal costs will be refunded.
3. Not what you ordered?
   If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or process and pay a refund into your bank account with the purchase price of the product within 10 days of the return.
4. Defective product
   We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
   1. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product not fit for purpose and / or less acceptable than one would reasonably be entitled to expect in the circumstances.
   2. The following will NOT be regarded as defects and will not entitle you to a return:
      • faults resulting from normal wear and tear;
      • damage arising from negligence, user abuse or incorrect usage of the product;
      • damage arising from a failure to adequately care for the product;
      • damage arising from unauthorized alterations to the product;
      • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
      • in relation to Sales items or used products, signs of handling and/or repackaging.
5. Standard Warranty
   1. If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
   2. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or process and pay a refund into your account of the purchase price of the product. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit refund.
   3. Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6-month period.
   4. Sales items and / or used second-hand product, is bought “voetstoots’ and as such cannot be returned.
6. Extended Supplier Warranty
   1. A product may have a supplier warranty that extends beyond the 6-month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
   2. Unfortunately, Flying Brick cannot facilitate returns that fall outside of the extended supplier warranty period.
   3. Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
   4. It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Flying Brick is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
7. Direct Warranty
   1. A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through Flying Brick.
   2. If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.
   3. Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.
8. Gift Vouchers
   1. We sell electronic Gift Vouchers and In-Store Gift Vouchers of varying values.
   2. Where you have used a Gift Voucher to pay for an order, and you or Flying Brick later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you return one or more products for a refund in accordance with the Returns Policy, the value of the Gift Voucher will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will refund you if that is your preference.
   3. Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will issue another Gift Voucher for the same value.
9. Charges and refunds
   1. If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
   2. If you return a product that does not comply with this Policy, you may be liable to reimburse Flying Brick for any costs of having the product collected / returned to you.
   3. Under no circumstances will donations / sponsorship be refunded.
   4. A 10-25% handling will be charged if the product is NOT faulty (i.e. It is not damaged and fit for purpose).
10. Process
    Whenever a return is considered the following information is required:
    • Name
    • Surname
    • Contact details – Telephone and E-mail address
    • Original Invoice
    • Short description of the problem at hand, supported by a photograph
    1. Flying Brick will reply with a claim form to be completed and submitted. After the form is send back and the claim is approved it can be processed.
    2. If you (the user / customer) send back the product for replacement the product needs to be packaged properly to avoid damage during shipment.
    3. Product specific returns
       • Windscreens: No windscreens will be accepted as returns.
         Each windscreen will be checked before being dispatched, photographed and labelled as checked to not have any scratches or damage.  Flying Brick will do all in its power to package screens in such a way that they are not damaged, but due to the nature of the product cannot be held liable for any
       • Clothing: Any shipping return cost incurred because of clothing being returned will be borne by the user / customer.
11. Shipping Penalties
    As conditions of this sale, you agree to pay all “shipping penalties” for incorrect or incomplete addresses entered. If shipping penalties are charged, complete documentation will be provided upon request.  Please be sure to supply a complete and correct delivery address, including unit number and telephone or mobile numbers