International Orders and Shipping

1. This Policy forms part of the Flying Brick Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. The policy applies to product bought from Flying Brick.
2. Registration and use of the website
   1. Only registered users may order Product on the Website.
   2. To register as a user, you must provide a unique username and password and provide certain information and personal details to Flying Brick. You will need to use your unique username and password to access the Website in order to purchase Product.
   3. You agree and warrant that your username and password shall:
      1. be used for personal use only; and
      2. not be disclosed by you to any third party.
   4. For security purposes you agree to enter the correct username and password whenever ordering Product, failing which you will be denied access.
   5. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
   6. You agree to notify Flying Brick immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
   7. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
   8. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Flying Brick representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
   9. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Flying Brick representative.
3. International Orders are processed as a product request document and does not complete the e-commerce cycle. Once the order has been received, Flying Brick will contact the user and inform him/her of most cost-effective shipping mechanism, costs and payment options.
4. Quotes: An official quote will be sent including product cost in USD, delivery cost and any other relevant fees i.e. 4.2% PayPal charge.  Quotes are valid for 5 days only due to currency fluctuations.
5. Currency: We trade in is ZAR (South African Rand) and USD (American Dollars). Wire transfers must be done in ZAR.  Product will only be released once monies appear in the Flying Brick bank account.
6. Conclusion of sales and availability of stock
   1. Registered users may place orders for Product, which Flying Brick may accept or reject. Whether or not Flying Brick accepts an order depends on the availability of Product, correctness of the information relating to the Product (including without limitation the price) and receipt of payment or payment authorisation by Flying Brick for the Product.
   2. Orders may take up to 24hours to be processed, excluding weekends and South African Public holidays.  For time sensitive deliveries it is recommended that you contact us via telephone or E-mail and stay in touch with us.  Facebook messages are not considered as orders or quotes, but should be put in the system by sending an e-mail to support@flyingbrick.co.za or by completing the contact form on our website flyingbrick.co.za.
      NOTE: Flying Brick will indicate the acceptance of your order by dispatching the Product to you at the nominated delivery address, and only at that point will an agreement of sale between you and Flying Brick come into effect (the “Sale”). This is regardless of any communication from Flying Brick stating that your order or payment has been confirmed. If Flying Brick does not have stock and/or a delay in product supply occurs (not the doing of Flying Brick) and /or we are not able to ship to a particular part of the world and/or a Postal / Courier strike; Flying Brick will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
   3. Prior to delivery of the Product, you may cancel an order at any time provided you do so before receiving a dispatch notice. You may return the Product only in accordance with the Returns Policy.
   4. Placing Product in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Product, and as such, Product may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Flying Brick liable if such Product are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
   5. You acknowledge that stock of all Product on offer is limited and that pricing may change at any time without notice to you. In the case of Product for sale by Flying Brick, Flying Brick will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Product is no longer available after you have placed an order, Flying Brick will notify you and you will be entitled to a refund of any amount already paid by you for such Product.
7. Delivery of Product
   1. Flying Brick offers 2 (two) methods of delivery of Product to you. You may elect delivery via: courier; or EMS, a preferential airmail service offered by the South African Post Office.
   2. Delivery charges are subject to change at any time, without prior notice to you. The most accurate shipping charge will appear on the official Flying Brick quote provided.
   3. Flying Brick will ship the Product to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Product during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect to cancel or to proceed with your order for the Product. If you elect to cancel your order, we will reimburse you for the purchase price.
   4. Flying Brick’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Flying Brick is not responsible for any loss or unauthorised use of a product, after product has been dispatched to the physical address nominated by you.
   5. As conditions of this sale, you agree to pay all “shipping penalties” for incorrect or incomplete addresses entered”. If shipping penalties are charged, complete documentation will be provided upon request.  Please be sure to supply a complete and correct delivery address, including unit number and telephone or mobile numbers.
8. Returns and Exchanges
   Please note that shipping fees are not refundable. Refund policy as per Terms and Conditions apply.
   1. In the event of a warrantee enquiry, please send us an email with the following included:
      • Name
      • Surname
      • Contact details – Telephone and E-mail address
      • Original Invoice
      • Short description of the problem at hand, supported by a photograph
      1. Flying Brick will reply with a claim form to be completed and submitted. After the form is send back and the claim is approved it can be processed.
      2. If you (the user / customer) send back the product for replacement the product needs to be packaged properly to avoid damage during shipment.
   2. Product specific returns
      Windscreens:  No windscreens will be accepted as a product return.
      Each windscreen will be checked before being dispatched, photographed and labelled as checked to not have any scratches or damage.  Flying Brick will do all in its power to package screens in such a way that they are not damaged, but due to the nature of the product can not be held liable for any damage during shipping
   3. Clothing: Any shipping return cost incurred because of clothing being returned will be borne by the user/customer.